My Contact Lens is an Australian owned contact lenses online retailer, and operated by a number of qualified optometrists and optical dispensers in Sydney. Although they have no therapeutic or medical benefit, they should still only be fitted by optometrists and supplied with a valid prescription, as professional advice on contact lens care and maintenance is essential to the long term protection of your health and vision. Non-prescription crazy, novelty, and cosmetic coloured contact lenses are worn directly against cornea. Please be noted the ongoing support of your optometrist for regular eye checks can ensure your eyes stay healthy and seeing well. Routine follow-up visits help prevent vision problems. Do not skip visits with your optometrist just because your lenses feel comfortable. Failure to do so may put you at risk of developing serious eye problems. If you are wearing frequent/planned replacement contact lenses, please make sure you follow exactly the instructions of your optometrist and lens manufacturers’ labelled instructions for proper use, clean and care of your contact lenses. All the necessary information for ordering a particular type of contact lens product should be written on your contact lens prescription script. Whatever the problem, EyeQ Optometrists are here to help you so simply contact Customer Assistance.Wearing contact lenses and want them cheaper, faster, and in high quality too? Buy contact lenses online in Australia from My Contact Lens and get best prices, express delivery, health fund covered, plus a professional helpline and 24 hours email service that can guide you through online ordering and assist you with any enquiries that you may have on prescription contact lenses and coloured contact lenses.Īs prescription contact lenses are medical devices, it is a requirement in Australia that all contact lenses are worn only as prescribed by optometrists, who determines your contact lens type, powers, material, size, base curve, wearing and replacement schedules. To find out more about our Returns and Exchanges policy or required process see Returns and Exchanges. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. The box and product must not have been opened or damaged and must have more than 6 months remaining before expiry date.Īnd of course if the product you were supplied had a fault or an issue with quality, you are covered for replacement under the Australian Consumer Law.You must be able to provide proof of purchase (this could be the invoice you received, or the order confirmation we sent you when you first placed the order).The returned lenses must have been bought online from EyeQ Optometrists. The only conditions to this exchange are: If you have a question about your script or contact lenses that our Customer Assistance team can’t answer they’ll have one of our highly qualified practice staff or Optometrists give you a call back.Īnd because we want to make sure you have the right solution for your vision needs, we’ll exchange contact lenses you’ve bought from EyeQ Optometrists if your script changes. It also means you get direct access to experts in eyecare. That commitment is backed up by our Customer Assistance team, available 9am to 5pm Monday to Friday – contact Customer Assistance Additional InformationĪt EyeQ Optometrists we’re committed to delivering the very best eyecare, and that includes excellent service when it’s time to make a purchase. Most contact lenses are sold such that 1 box purchased for each eye (2 boxes in total) will either be a 3 month or 6 month supply. It’s important to note how many lenses are contained in a box. This refers to the number of boxes required for each eye. It can be found near the power measurement, often adjacent to the base curve measurement. This is often fixed based on the contact lens type and is usually between 13.5 and 15.0. Diameter:Ībbreviated as DIA, this refers to the size or diameter of your contact lens. It can be found near the power measurement, often adjacent to the diameter measurement. Base Curve:Ībbreviated as BC, this refers to the curvature of the contact lens (how steep or flat it is). This will be a positive or negative number and will often be different for your two eyes. Also known as ‘sphere’ or abbreviated as PWR/SPH, this refers to the amount of myopia (short-sightedness) or hyperopia (long-sightedness).
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